Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must:

Linneborn Metallwaren GmbH
in Langel 30
59872 Meschede
Email: info@linneborn.de
Fax: +49 (0)2903 – 2017
Tel.: +49 (0)2903 – 7693

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.
You can find the cancellation form at the bottom of this page or download it as a PDF: https://www.linneborn.de/media/widerrufsformular.pdf

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, the cost is estimated at a maximum of about 30 EUR.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functionality of the goods.

The right of withdrawal in distance selling does not exist:

In the case of delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

Linneborn Metallwaren GmbH
in Langel 30
59872 Meschede
Email: info@linneborn.de
Fax: +49 (0)2903 – 2017

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notification on paper)


(*) Delete as applicable.


Information on Alternative Dispute Resolution – Online Dispute Resolution (OS)
The EU Commission has created an internet platform for the online settlement of disputes (so-called “ODR platform”). The ODR platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase contracts. The OS platform can be accessed at the following link:
We are prepared to participate in an out-of-court dispute resolution procedure.